Shipping & Exchanges
SHIPPING & RETURN POLICY
RETURNS
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If at any time, you decide you do not want the product you purchased, we will issue you a store credit. If product is damaged prior to you receiving, we will replace at no charge. We do not offer cash refunds.
To be eligible for a return of funds, your item cannot be used. For store credit, you can have up to 50% of the product used (unless packaging malfunction).
To complete your return, we require a receipt or proof of purchase.
Please request a return label when sending product back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cannuka.com.
Shipping
To return your product, you should mail your product to: 109 N La Cienega blvd., Beverly Hills, CA 90211.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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If at any time, you decide you do not want the product you purchased, we will issue you a store credit. If product is damaged prior to you receiving, we will replace at no charge. We do not offer cash refunds.
To be eligible for a return of funds, your item cannot be used. For store credit, you can have up to 50% of the product used (unless packaging malfunction).
To complete your return, we require a receipt or proof of purchase.
Please request a return label when sending product back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cannuka.com.
Shipping
To return your product, you should mail your product to: 109 N La Cienega blvd., Beverly Hills, CA 90211.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.